훌륭한 일터로 탈바꿈하기: Scripps Health 사례 연구[영문]
MARCUS ERB 기자
SARAH LEWIS-KULIN 보도
What does it take to turn around a large hospital system characterized by operating losses, high turnover, labor shortages, union struggles and legislative risk? Chris Van Gorder knows: he encountered this environment when he became the CEO of Scripps Health in 2000. Since then, the organization has accomplished a turnaround by not only focusing on the system’s financial performance, but also by making a commitment to transform its workplace culture.
Scripps Health는 구내에 5개의 급성 환자 치료 병원과 캘리포니아주 샌디레이고에 22개 진료소가 있는 비영리, 커뮤니티 기반의 보건 시스템입니다. Scripps에는 13,000명의 구성원과 2,600명의 소속 의사가 있습니다.
This study examines Scripps Health’s journey to becoming a great workplace, including how it assessed, benchmarked, and improved its workplace. As a result of its efforts, Scripps Health has seen drastic improvements in financial performance, turnover rates, and employee morale. Over the past 10 years, employee results improved by 54% while the system realized over $70 million in cost savings and increased its annual profits by over 1200%.
“당신이 구성원을 옹호하고, 신뢰와 정직으로 대하며, 그들로부터 신뢰받고 있다면 그들이 먼저 당신 앞에서 책임지는 모습을 보일 것입니다. 구성원들은 당신 주위에서 당신을 보호할 것이라 확신합니다. – Chris Van Gorder, CEO, Scripps Health